Professional Services
The GovDelivery Digital Communication Management (DCM) platform enables government to maximize direct connections with the public. GovDelivery professional services supports government organizations that want to incorporate multi-channel communication and engagement strategies deeper into the organization’s mission in order to:
- Expand program awareness
- Accelerate adoption of online services
- Support citizen engagement
- Improve citizen services
- Reduce service delivery costs
- Complement and support existing staffing
World-class audience building and multi-channel online and offline communication and engagement increase the success of any project, program, initiative, or organization.
GovDelivery’s professional services team offers well-defined solutions, leveraging the expertise of GovLoop, the only social network serving the government community, as well as running the world’s most effective digital outreach platform, which currently helps government reach nearly 20 million citizens directly.
Our Services Include:
Strategic Assessment and Planning: Establish an organizational baseline based on objectives, current technologies, and best practice benchmarks. Envision the future, establish tracking metrics, and deliver an actionable road map.
Training: Empower teams with knowledge, confidence, best practices, policies, and skills to optimize communication and engagement efforts.
Execution: Provide capacity to launch or accelerate key online initiatives with dedicated project management and support. Deploy targeted digital communications to enhance offline initiatives.
We can help you!
Ten common questions and challenges we help clients answer and resolve:
- How to reduce costs and improve performance by transitioning traditional communications and outreach investments to new media?
- How do we increase awareness and audience for pilot programs and campaigns?
- How to create a 21st century citizen or employee experience from online town halls to ideation?
- How to transform public perception, drive collaboration, and leverage citizen capacity?
- How to increase efficiency through automation with a shrinking staff and budget?
- How to decrease costs by getting citizens to engage in self-service online?
- How to increase followers and engagement on Facebook, YouTube, and Twitter?
- How do we find out what content and services our stakeholders really want?
- How can I better use the technology tools I am already paying for?
- What social media policies do we need and which records do we need to retain?
