Success Stories

We're thrilled to have a tool that allows us to enhance communication and provide improved citizen service. When dealing with something as significant as traffic incidents and closed roads, it is critical that we get information out in a timely manner – and the email alerts and dynamic widgets help us accomplish this. This real-time information sharing is critical to keeping the public informed and empowered to make smarter travel choices.

-Helen Rix, Deputy Website Manager, Highways Agency

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Local Authority

Local Authorities who use GovDelivery are reducing customer service costs by keeping their communities up-to-date on the availability of the services that are important to them.

Using the latest proactive communication technology allows authorities to engage with their audience more frequently and effectively than ever before. As a result, communities are able to make better informed decisions; are encouraged to self-serve using the most efficient channels; are more satisfied with the quality of service provided.

GovDelivery will help you extend reach, lower costs and improve customer service levels by integrating the most powerful and effective digital channels into your communication armoury. These include, your website, email, SMS, social media (Twitter, Facebook, YouTube, Blogs) and RSS.

Benefits - Low Cost, High Impact Engagement

  • REDUCED SERVICE COST - Using proactive communication channels can reduce customer service spend by as much as 20% by migrating users to cheaper online channels.
     
  • INCREASED SERVICE LEVELS – Keep your communities informed about the availability of services that are of specific interest to them. This is a valuable personalised service which greatly enhances customer satisfaction and perceived service levels.
     
  • PROMOTES CHEAPER CHANNELS – Automated alerts drives the uptake and increases use of your online channels. Authorities using GovDelivery have seen use of their self service channels increase between 20%-50%.
     
  • SPREAD GOOD NEWS – Keep your community informed about what’s happening around them. Tell them about local achievements and successes, events and awards.
     
  • EMERGENCY COMMUNICATION – Building a large audience of subscribers will help improve the effectiveness of your emergency communication. GovDelivery can help you broadcast alerts via SMS and email to the widest possible audience.
     
  • RETURN ON INVESTMENT - Provides local authorities with a communication tool that cuts costs, simplifies communication and provides a positive return on investment (ROI) in a few months.

Proven, Effective and Reliable.

Built exclusively for the public sector, GovDelivery is the world’s leading government-to-citizen communication solution. Worldwide, GovDelivery is used by 450+ unique government entities and sends over 3 billion messages each year to over 18 million subscribers.

Click here for a full list of local authority clients.